Engaging with website visitors just got smarter. Ligna's new AI Assist feature takes live chat to the next level by providing automated responses, assisting in real-time conversations, and even scheduling meetings for your team.

Watch the Video

In this video, we break down how AI-powered chat bots can transform customer interactions:

• AI responds to new chat inquiries instantly
• Agents can take over conversations at any time
• If an agent takes too long to respond, AI jumps back in
• Chatbots are trained using your website content and knowledge base
• AI can automatically schedule meetings based on customer requests

How AI Assist Works

Unlike standard chatbots, AI Assist is designed to work alongside human agents. Here’s how:

• Instant Responses – AI greets visitors and answers initial inquiries.
• Seamless Handoff – Agents can take over live conversations anytime.
• Response Timing – If an agent is delayed, AI steps in to keep the conversation going.
• Custom Training – AI learns from your website, FAQs, and chat history.
• Meeting Scheduling – AI detects when visitors request a demo and offers available time slots.

Future AI Integrations

AI Assist is just the beginning. Future updates will introduce AI-driven voice calls, deeper CRM integrations, and enhanced automation to streamline customer interactions across all channels.

Watch the Demo & Try It Yourself

If you're looking to automate and optimize customer conversations, AI Assist is the perfect addition to your live chat strategy. Watch the full video to see it in action.