Real-time customer engagement just got easier with the new Ligna live chat widget. Whether you're looking to capture leads, provide instant support, or prepare for AI-powered automation, this feature is designed to help businesses streamline their communication.

Watch the Video

In this video, we walk through everything you need to know about the live chat widget, including:

• How live chat works within the Ligna platform
• Customizable settings to match your brand
• Automated lead capture through proactive data forms
• Multiple agent support for seamless team collaboration
• Upcoming AI chatbot features that will take automation to the next level

Live Chat Built for Business Growth

Unlike basic chat tools, Ligna’s live chat widget is designed for more than just answering questions. It automates lead capture by proactively requesting visitor information and intelligently routing inquiries to your team. Even if your agents are offline, the system ensures that no lead goes unnoticed.

What’s Coming Next?

Live chat is just the beginning. In an upcoming training video, the chat widget will include AI-powered automation, allowing you to:

• Use AI chatbots to handle conversations before an agent takes over
• Automatically train the chatbot using your website content and knowledge base
• Enhance customer engagement with intelligent responses

Get Ready to Transform Customer Engagement

If you're looking for a chat system that does more than just messaging, Ligna’s live chat widget is the solution. Watch the video to see how it works and get ready for the next phase of AI-powered automation.