Support clients in the same place you work.
Less calls, more chats, more tickets, equals better profit margins with new and ongoing clients. We have made it easy for your clients to communicate new sales, project changes, approve workflows and track issues.
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K+
Tickets
Customers
Live Chat with AI Assist
Live Chat & AI Bots Trained On Your Data
Ligna combines live chat widgets with intelligent AI chatbots, enabling effective customer engagement and lead data collection. From real-time agent interactions to automated responses, every conversation is tailored to your business, ensuring personalized and efficient support.
- Branded Live Chat Widgets
- Session and Lead Tracking
- Lead Forms
- Knowledge Base Content
- Seamless Lead Flow
- Multi-Agent Collaboration
- Custom Availability Settings
- AI Chatbots
- Train AI Model On Your Data
- Human-AI Collaboration
Simple, but powerful ticketing system.
Ligna's ticketing system streamlines customer support by organizing and tracking inquiries in one central location. Assign tickets to the right team members, set priorities, and track resolutions, ensuring no issue goes unresolved while maintaining clear communication with your clients.
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Ticket Management Platform
Everything you need to customize your support efforts.
Automate Client Requests
Enable hassle-free support with Email-to-Ticket Automation. Assign unique email addresses to clients, transforming their emails into actionable tickets without manual intervention.
Personalized Support Channels
Provide tailored service by offering each client their own dedicated email address, ensuring their concerns are promptly captured and addressed.
Automated Workflow Integration
Convert emails into support tickets instantly, maintaining an organized queue and reducing the need for repetitive administrative tasks.
Custom Ticket Tracking
Customize your ticket management process with unlimited status options, ensuring every ticket follows the workflows and categorizations that suit your team’s unique needs.
Adaptable Status Creation
Define ticket statuses that align with your organization’s specific processes, making it easy to track progress and prioritize tasks effectively.
Ticket Workflow Clarity
Gain a clear overview of your support pipeline by categorizing tickets with meaningful, custom statuses that keep your team and clients informed.
Collaborative Workspaces
Foster efficient teamwork by segmenting your teams into dedicated workspaces, designed to enhance collaboration and streamline ticket management.
Team-Specific Environments
Assign teams to tailored workspaces that fit their focus, allowing for better organization and seamless project handling.
Optimized Collaboration
Create shared spaces that centralize resources and tickets, enabling your team to work together more effectively and resolve issues faster.
Unified Ticket Management
Access and respond to all ticket comments and issues in a single, centralized inbox. Collaborate seamlessly to manage tickets efficiently across your entire team.
Centralized Communication
Keep all ticket interactions in one place, making it easy to monitor updates, track progress, and respond promptly.
Team Collaboration Simplified
Empower your team to work together on ticket resolutions, ensuring no issues are overlooked and responses remain consistent.
Organized File Access
Attach and manage ticket-related assets in one place, giving team members and clients easy access to essential documents and files.
Central Asset Management
Store all critical files directly within tickets, ensuring clarity and quick reference for ongoing tasks and support requests.
Team Access
Facilitate effective teamwork by making important assets readily available, keeping everyone aligned and informed throughout the process.
Share the knowledge.
Prevent calls and tickets by creating knowledge base pages for documentation, training, tutorials, and how to’s. Create unlimited topics and pages to provide support resources segmented by user roles.
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our plans
Pricing Plans
⚡We’ve got a pricing plan that’s perfect for you
Solo
For business owners
$
/One-Time
125
/One-Time
$
Get Started
62.50
/One-Time-
2 Users
-
2 Phone Lines
-
2,500 Emails
-
250 Texts
-
250 Voicemail Drops
-
100 SERP Keywords
-
2 Worker Tasks
-
2 Live Chat/AI Bots
-
Unlimited Leads & Accounts
-
Unlimited Sites & Blogs
-
Unlimited Projects
-
Unlimited Workflows
-
Unlimited Asset Storage
-
Custom Branding
Pro
For small teams
$
/One-Time
$375
/One-Time
$
187.50
/One-Time30 Day Money Back Guarantee
Get Started-
10 Users
-
10 Phone Lines
-
5,000 Emails
-
1,000 Texts
-
1,000 Voicemail Drops
-
250 SERP Keywords
-
10 Worker Tasks
-
10 Live Chat/AI Bots
-
Unlimited Leads & Accounts
-
Unlimited Sites & Blogs
-
Unlimited Projects
-
Unlimited Workflows
-
Unlimited Asset Storage
-
Custom Branding
Plus
For agencies
$
/One-Time
650
/One-Time
$
325
/One-Time30 Day Money Back Guarantee
Get Started-
25 Users
-
25 Phone Lines
-
10,000 Emails
-
2,000 Texts
-
2,000 Voicemail Drops
-
500 SERP Keywords
-
25 Worker Tasks
-
25 Live Chat/AI Bots
-
Unlimited Leads & Accounts
-
Unlimited Sites & Blogs
-
Unlimited Projects
-
Unlimited Workflows
-
Unlimited Asset Storage
-
Custom Branding
Unlimited
For resellers
$
/One-Time
1,000
/One-Time
$
500
/One-Time30 Day Money Back Guarantee
Get Started-
Unlimited Users
-
40 Phone Lines
-
25,000 Emails
-
5,000 Texts
-
5,000 Voicemail Drops
-
1,00 SERP Keywords
-
Unlimited Worker Tasks
-
Unlimited Live Chat/AI Bots
-
Unlimited Leads & Accounts
-
Unlimited Sites & Blogs
-
Unlimited Projects
-
Unlimited Workflows
-
Unlimited Asset Storage
-
Custom Branding
Pricing FAQs
Frequently Asked Questions
Get answers to common questions about our pricing plans, features, and
customization options to help you make the best decision for your business.
Our Solo Plan is the only plan that starts with a 14-day free trial. During your trial, you can cancel, continue with the same plan, or upgrade to a higher plan. You'll have 14 days free on our Solo Plan.
We define users as anyone you allow to log in to your system. This includes clients, partners, and internal team members. You can create two types of users: Child Accounts and Parent Accounts. With Child Accounts, you can set roles and permissions, and these users only ever see your brand. Parent Accounts initially inherit your brand but can then brand their own system, create Child Accounts with roles and permissions, and even create their own Parent Accounts.
No, our platform has built-in voice, SMS, and email capabilities. While you can easily integrate unlimited SMTP services with our platform, the voice and SMS modules are native to Ligna.
The limits apply to your entire system and all users within it. Think of them as your base limits, and as your usage and your customers' usage grow, you can add more to your inventory. Check out our add-on pricing here: https://www.ligna.io/pricing/
Yes, we are both GDPR and HIPAA compliant. For HIPAA compliance, you will need to contact support to activate your account and provide the necessary documentation. There is no additional fee for HIPAA-compliant setup.
Yes, you can resell Ligna under your own brand, your domain, and even down to the code level. You can resell Child Accounts connected to your brand, and you can also resell Parent Accounts. Parent Accounts are essentially at the same account level as you but start under your brand initially.
We don’t! All of our phone lines come with unlimited minutes. You are never charged for voice usage within our platform.
We offer three types of phone lines: VoIP lines, call tracking lines, and IVRs (Interactive Voice Response systems). Each type counts toward your phone line inventory.
We provide enterprise-grade hosting powered by Amazon Web Services (AWS), ensuring top-tier speed, reliability, and security. Our hosting includes a global Content Delivery Network (CDN) to optimize site load times, load balancing for traffic distribution, and SSL encryption for secure data transfer. With AWS’s scalable infrastructure, your site is designed to handle high traffic volumes while maintaining consistent uptime and performance.
Yes, you can port any VoIP number into our system. Each ported number counts toward your phone line inventory and also comes with unlimited minutes.
Yes, we offer a very lucrative affiliate program, paying out 45% of our license fees and 20% of our services fees. Simply create a free trial, click on the Affiliates tab, and join the program. If you choose to remain only an affiliate, you can cancel your license at any time.
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See What Ligna
Can Do for You
Find out why businesses rely on Ligna for complete customization, done-for-you services, and streamlined automation. Book a zero-commitment demo, and we’ll show you how Ligna can be tailored to fit your needs and grow your business.
Tailored for Your Business
A personalized demo based on your specific workflows and goals.
Explore Powerful Features
An overview of Ligna’s powerful tools, from CRM to marketing automation.
Custom Solutions, Just for You
Insights into how Ligna can be customized and developed specifically for you.
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